Response from the site administrator
jasonsilver, 25.08.2010
ServiceBuilder is not a replacement for regular email. It is intended only to replace bulk-style mailing for reminders, and similar communication activity.
For that reason, traditional email interface design is not a good fit.
I have changed some aspects of the email interface so that more explanation is included within the page. Hopefully that, together with a few minor interface changes, will help you in understanding how email works on ServiceBuilder.
Thanks for your interest,
Jason Silver